Frequently Asked Questions

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Copyright Warning!

Only enrolled individuals are authorized to use Athena Forum.com^®’s educational content for their personal use. All other uses are prohibited. Athena Forum educational content is protected as intellectual property under the United States Legal Code Title 17 governing reproductions of copyrighted material. 

Unlawful use of content from Athena Forum includes, but is not limited to: printing, copying, emailing, cutting and pasting, teaching from, re-purposing, reproducing, redistributing, leasing, renting, selling or any other activity engaged by unauthorized users.     

Athena Forum.com^® is legally protected worldwide under Service Mark #78-582047 Class 41 by the U.S. Office of Trademarks and Patents with all rights reserved to Athena Forum, LLC and Business Media Associates, Inc. 

 

Subscription/access information

How do I subscribe to Athena Forum?

How much does it cost to subscribe?

Will I receive confirmation of my subscription?

Can I share printed pages of Athena Forum with my colleagues?

Login

How do I obtain a 30 day courtesy password?

What should I do if I forget my password?

Quick Start Tour

How can I add an Athena Forum icon to my desktop?

How do I use the Bookmark feature?

How to perform Keyword Searching?

How do I view the logins/courses passed for myself or my staff?

How do I use the "Open Book" test feature?

Can I see the questions that I missed on the test?

What should I do if I'm not able to finish an online educational module or CE Test in one sitting?

Can I increase the font size on Athena Forum?

How do I contact the staff at AthenaForum.com?

Courses

How often do your courses change?

How long is each course?

Continuing Education

Does Athena have CE for my ACM Credential?

Can I teach classes from Athena Forum content?

Can I sit for the CCM credential exam on Athena Forum?

What are the RN CE Features?

Can I earn CE for my CCM certificate renewal?

Can I earn CE as a Social Worker?

Can I earn CE for my ABOHN certificate renewal?

Can I earn CE while using the courtesy password?

Do you offer CPHQ CE?

Can Canadian RNs earn CE?

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Subscription/access to Athena Forum.com

Q.	How do I subscribe to Athena Forum?
A.	Call or email our office. We can register you within 1 business day. Discounts are available for 5 or more registering together. We sell business to business, if that is not an option we can work with you.  Athena Forum™ is an educational service of Athena Forum, LLC at 125 Crofton Hill, Rockville, Maryland 20850. TEL 301-279-2160 top

Q.	How much does it cost to subscribe?
A.	Healthcare organizations pay $225.00 per person, per year for 24/7 access to all courses on Athena Forum. Your subscription entitles you to any new courses that are added as well as online CE Certificates. top

Q.

Will I receive confirmation of my subscription?

A.

When an employer joins Athena Forum, the employer sends us a list of employees for access to the web site. The employer sends each employee's business email address, last name and first name. Athena Forum's registrar notifies the employer within 2 business days that the designated employees are enrolled on Athena Forum for one year.  Training of the new subscribers will be set up with the employer. top

 

 

Q.

Can I share printed pages of Athena Forum with my colleagues?

A.

No. The course content on Athena Forum® is protected under Federal Law and the U.S. Office of Trademarks and Patents as intellectual property. It is unlawful to print our pages and re-distribute them in any way, including re-packaging Athena pages into an institution’s CE program.  Athena Forum content is available only to subscribing personnel and relies on subscription revenues to deliver content to all.  Athena is ad-free with no revenues from advertisers. Thank you for your cooperation.   top

Login

Q.	How do I obtain a 30 day courtesy password?
A.	Email Tom@AthenaForum.com with your request. Please include: Name Email State you work in Name and type of facility you work in top
Q.	What should I do if I forget my password?
A.	Follow these steps to retrieve your Athena Forum password: On the "Member Login" page you will see "Forgot Your Password?" . Type in your E-mail address and click "Password Request." If we find your e-mail address in our database, we will immediately send you an e-mail with your login password.  If you log in with a work email address, you will need to be able to access your email to retrieve your password. You can also call the Athena Forum Customer Service number at 301-279-2160, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time.      top

Quick Start Tour

Q.	How can I add an Athena Forum icon to my desktop?
A.	Internet Explorer 1. Go to www.AthenaForum.com 2. Click file 3. Click send 4. Click shortcut to desktop      Other Browsers 1. Go to your desktop screen (the one with the icons on it), 2. Right-click in the open space, go to New, and then click Shortcut. 3. Put in www.AthenaForum.com, and then click Next. 4. Type Athena Forum, and then click Finish.      top

Q.	How do I use the Bookmark feature?
A.	Once you have searched a course and logged out of AthenaForum.com our bookmark feature appears on the Home page of the site. Log into www.AthenaForum.com or click the Home button located at the top left Click "Return to my last page of Education" located in the white at the top left of the page      top
Q.	How to perform Keyword Searching?
A.	Use the keyword search for one word or a phrase. It can be used throughout the day or while taking a test. Search the entire site on the welcome page. Example: Look up a drug by name, if you are not sure what the drug is for, search the home page, which searches the entire site. Exercise: 1. Type in xolair and click Go             2. Our Search Results window will open           3, You will see that the drug is only listed in our Asthma course.           4. Click the result of your choice to learn more about Xolair.        2. Search within one course.            Example: if you want to streamline your information, search just within a course,            Exercise: Go into the Diabetes course Type complications in the Search Diabetes Course field and hit Go. Your search will search in all modules of the course, not just the module you are currently searching. View the search results and click the one that matches your need         3. Be specific, choose your keywords wisely. Select descriptive, specific words or phrases.             Example: FDA, table, update, or phrases.             Exercise:         Type drug therapy in the search field and hit enter Notice the amount of returns of information, 494! Try this again using the phrase feature, type in drug therapy with quotation marks around it – “drug therapy” Notice the amount of returns of information has dropped to 9! Using the phrase feature streamlines the amount of information. Remember the phrase feature is looking for the exact phrase between the quotation marks, if you put in "therapy drug" it will not find drug therapy.      Try your own phrases including those from a test.              Exercise:              1. Go into a test and find a question that you want to learn about or double check your knowledge.              2. Keyword search the question              3. “most common precipitating factor”              4. Notice the return of information   top

Q.

How do I view the logins/courses passed for myself or my staff?

A.

At the top of the page click the "My Account" button Individuals All courses you have taken are listed here. You can view, store, email or print the CE certificates. Site Administrators Click Build Report Select either an Activity Report (how many times they have logged into Athena Forum) or CE Report (a list of courses passed) Select the date range you would like (this feature does not go back beyond 6/1/08) Place a check mark beside each name that you would like to view, or a check mark at the top of each letter range to view all. Click design report. top

Q.	How do I use the "Open Book" test feature?
A.	After you have learned the information in the module, enter the course and module, click "CE Test/Eval form". Remember you cannot back up in our tests because the are interactive. Log into Athena Forum a second time to use the keyword search feature. See instructions per browser. Internet Explore 6.0:      1. Log into www.AthenaForum.com      2. Click File      2. Click new window      3. Keyword search in one window and take the test in the other.      4. Hold the curser over the window to see which is the test Internet Explorer 7.0      1. Login into www.AthenaForum.com      2. Click the new tab           3. Log in to www.AthenaForum.com in the new tab.      4. Keyword search in one tab and take the test in the other.      5. To know which tab is the test, hold your curser over the tab as shown below.        Mozilla Firefox      1. Log into www.AthenaForum.com.      2. Type www.AthenaForum.com into the address, hold down the Ctrl key (lower left of your keyboard) and click the green arrow.      3. Log into Athena Forum again.      4. Now you will have two tabs showing, to see which one is the test, hold your curser over the tab.           If you backup in the test by accident, try to continue it may let you, if not you will have to start over. You can fail the test twice in one day, after that you will have to wait 24 hours to retake the test. Feel free to contact us the first time you use this feature, we are happy to help! Another option Copy the test questions into a word processor, then keyword search in one window and then take the test online.      1. Highlight the test question      2. Right click and select copy      3. Open a word processor      4. Right click and select paste      5. Go back to the test, select any answer and click Go to next test question         6. Repeat steps 1-5 for all 15 questions.      7. Keyword search the questions that you want to double check your answer      8. Mark the correct answer      9. Log into AthenaForum and take the test top

Q.	Can I see the questions that I missed on the test?
A.	Yes! At the end of the test, a box appears “Show the questions I got wrong”, click the box. The questions that you missed will be listed on the screen. Example shown below   top

Q.	What should I do if I'm unable to finish an online educational module or CE Test in one sitting?
A.	Educational Module If you are interrupted while taking a course, Athena Forum will automatically save your place. When you come back to Athena Forum. click the bookmark feature located on the Home page and it will take you to your last page of education. CE Test/Eval Form Unfortunately you cannot exit the test. If you just need to step away and can leave the browser open, you can come back and complete the test. If your browser closes you will have to start over. top
Q.	Can I increase the font size on Athena Forum?
A.	You can increase the font size with your browser for all sites, just follow the steps listed below:. Internet Explorer 6.0 (this option currently does not work on our site) Click View Text Size Select the size you would like to use for viewing Internet Explorer 7.0 Click page Click zoom Select the size you would like to use for viewing Firefox Click View Click Text size Click either Increase or Decrease until you get to the disired text size top
Q.	How do I contact the staff at AthenaForum.com?
A.	Click the "Contact Us" button at the top of the page. top

Courses

Q.	How long is each course?
A.	Each Course is 140+ pages divided into three or four Modules, an average of 35 pages each. See the Course Map (View CE Credits link), located on the welcome page of each course to view the amount of CE awarded by the various credentialing boards.      top

Q.	How often do your courses change?
A.	Our courses are permanent. Remember each course offers approximately 140+ pages of keyword searchable information. Our courses are updated quarterly by our Course Directors. top

Continuing Education

Q.	Does Athena have CE for my ACM Credential?
A.	Athena Forum Offers 100% of ACM Credential CE The ACMA requires 40 CE Contact Hours over 4 years to maintain your ACM Credential. 30 CE must be taken from CM business courses, and 10 can be taken from clinical courses. Athena Forum has them all. As of November 2012, we offer over 50 CE on CM business courses. Athena Forum Suites of Courses Course Modules Within Suites CE Contact Hours Awarded on CM Business Topics Asthma Module D: CM Role 1.30 Behavioral Health All 4 Modules 5.50 COPD Module D: CM Role 1.70 CV Risk Modules B & C 2.90 Diabetes Module D: Care Standards 1.00 Discharge Planning All modules 6.25 EOL & Palliative Care Module E: CM Role in EOL 2.50 GI Disorders All 3 Modules 4.70 Heart Failure Module D: CM Role in HF Care 3.20 Hospital Revenue Cycle Both Modules A & B 4.60 MCO Continuum All 3 Modules 2.25 MS Module D: CM Role in MS Care 1.20 Obesity Management Module D: CM Role in Obesity Care 1.50 Patient Advocacy All Modules 3.90 Principles in Case Mgmt All Modules 3.70 RA Care Module D: CM Role in RA Care 1.70 UM All Modules 3.80 Wound Care Module E: CM Role in Wound Care 1.50 TOTAL CE for ACM business courses * 56.20 * ACMA requires a total of 30 CE in CM business courses. For more information, contact: ACMA, Little Rock, AR. 501-907-2262. top
Q.	Can I teach classes from Athena Forum content?
A.	No. Only enrolled individuals are authorized to use Athena Forum.com®’s educational content for their personal use. All other uses are prohibited. Athena Forum educational content is protected as intellectual property under the United States Legal Code Title 17 governing reproductions of copyrighted material.  Unlawful use of content from Athena Forum includes, but is not limited to: printing, copying, emailing, cutting and pasting, teaching from, re-purposing, reproducing, redistributing, leasing, renting, selling or any other activity engaged by unauthorized users.      Athena Forum.com® is legally protected worldwide under Service Mark #78-582047 Class 41 by the U.S. Office of Trademarks and Patents with all rights reserved to Athena Forum, LLC and Business Media Associates, Inc.  top
Q.	Can I sit for the CCM credential exam on Athena Forum?
A.	No.  Please contact the Certified Case Managers Commission at 856-642-4434. top
Q.	What are the RN CE Features?
A.	Athena Forum provides 100% of RN CE requirements for state licensure requirements in all 50 states with RN CE by ANCC, Florida and California. ANCC CE is co-provided by Athena Forum and Sutter Health University. top
Q.	Can I earn CE for my CCM certificate renewal?
A.	Yes.  We have more than 120 CCM CE online.  This activity has been pre-approved by CCMC to provide continuing education credit for CCMs. Please use the sponsor and approval codes provided to enter this course into your online transcript at www.ccmcertification.org. Please keep this documentation (Print the CCM CE Certificate) of completion for one year after the through-date listed on your CCM certificate in case you are selected to participate for an transcript audit.  top
Q.	Can I earn CE as a Social Worker?
A.	California Social Workers Print the CA SW CE Certificate Athena Forum LLC is a licensed Continuing Education Provider by the California Board of Behavioral Sciences. Athena Forum Provider # PCE 4550.  Florida Social Workers Contact your board for information Michigan Social Workers Contact your board for information North Carolina Social Workers Contact your board for information Ohio Social Workers Yes Print the OH SW CE Certificate Athena Forum LLC is a licensed Continuing Education Provider by the Ohio Social Worker CE by the Ohio Board of Social Work Examiners (OHBSWE). Athena Forum Provider # RSX 110702.  West Virginia SW CE No As of November 2008 the West Virginia Board of Social Work Examiners states they will not honor permanent online courses as independent study CE. Because online courses on Athena Forum are permanent, we regret to inform Social Workers in West Virginia that our CE will not be honored by the WV Board. Many Social Workers continue to value our online courses for improving clinical competencies and advancing one’s practice. We will continue to solicit a more positive response from the West Virginia Board of Social Work and will update our notices as appropriate.   All other Social Workers Yes Print the NASW CE Certificate Most of our courses are NASW approved. (NASW requires 5 courses be submitted at a time, please check the welcome page of each course to see if NASW CE has been approved).  Athena Forum Provider #886458693. top
Q.	Can I earn CE for my ABOHN certificate renewal?
A.	Yes, Print the RN ANCC CE Certificate. Occupational Health Nurses that have passed the Case Management Examination may use the RN ANCC CE for Case Management specific courses on Athena Forum. For Example: Asthma: Module D, “The Case Manager’s role”. See the ABOHN Case Managers Handbook for more details www.abohn.org. top
Q.	Can I earn CE while using the courtesy password?
A.	No.  Our courtesy password is designed for companies to evaluate AthenaForum.com. To enroll your team, contact Tom@AthenaForum.com. top
Q.	Do you offer CPHQ CE?
A.	Not directly. However, you may contact the CPHQ Provider HQCB and inquire if they will accept Athena Forum’s RN ANCC CE, approved by the ANCC (American Nurses Credentialing Center). Contact info: Healthcare Quality Certification Board (HQCB) in Lenexa, Kansas at 913-895-4609 or email info@cphq.org top
Q.	Can Canadian RNs earn CE?
A.	Canadian Nurses Canadian nurses are accountable for providing competent nursing care to their clients. The Canadian Nurses Association (CNA) believes that to provide competent nursing care, a registered nurse must maintain and continuously enhance the knowledge, skills, attitude and judgment required to meet client needs in an evolving health care system.  Nurses maintain their competence in a variety of ways and continuing nursing education is one means of maintaining and increasing knowledge and skills. Two provinces have formal continuing competence programs for nurses. In British Columbia and Ontario, nurses assess their practice, determine needs, and follow through to obtain the experiences they require to develop knowledge skills or attitude. What are the Canadian requirements for continuing nursing education? Currently, none of the regulatory bodies in Canada have specific continuing education requirements for practising registered nurses. The regulatory bodies do not assess continuing education programs to assign C.E.U.s (continuing education units). Nurses in Canada do keep records of participation in continuing education for purposes of maintaining specialty certification and in British Columbia and Ontario for continuing competence programs. In most provinces and territories, nurses who have not practised for a specified number of hours within a specified time limit must take a refresher course before being given permission to return to work in nursing. Where can I obtain information about continuing education programs? There is a wide range of providers working in the field of continuing nursing education programs including, colleges and universities, employers, nursing interest groups, professional associations, and private companies offering seminars and workshops. Many of these groups publish information about continuing education offerings. Athena Forum.com® Athena Forum is a Nursing CE Provider on the World Wide Web offering several hundred RN CE from numerous online accredited by the American Nurses Credentialing Commission (ANCC).  Courses include asthma, behavioral health, COPD, colorectal cancer, CM Excellence, cardiovascular care, diabetes, MS, RA, women’s health menopause.  More courses are added quarterly.    Canadian Nurses are welcome on Athena Forum.com!  Maryland USA 301-279-2160.   www.AthenaForum.com top