Module F: The Case Manager’s Role

CE Credits: 2.25


This module explores how case managers can execute their roles in helping abuse victims to the fullest. It begins by detailing how a patientcentered medical home model—as opposed to the traditional fee-for-service model—creates an opportunity for case managers to help abuse victims access ongoing support. The module then explores the ethical and cultural concerns that case managers should keep in mind as they work with abuse victims—such as privacy issues, maintaining professional distance and offering both culturally and linguistically-sensitive services. Then, the module details how securing the appropriate licensure, accreditation and knowledge of industry standards (such as those of the NASW) will bolster both the case managers and the healthcare organization.

Learning objectives: After completing this module case managers will be able to:
» Describe the changing landscape of healthcare delivery
» Discuss the evolving role of case management in healthcare delivery for abuse management
» Identify the ethical challenges of abuse management
» Review the critical roles of cultural sensitivity and competence
» Discuss organizational accreditation and individual credentials, licensure, certification and practice standards


Advance your professional practice: If we can adapt well to the changing healthcare system, CMs are poised to help patients— especially those suffering from domestic, child or elder abuse—find the most efficient care that will mitigate the long-term effects of abuse.

Improve organizational performance: Abuse can result in acute injuries, as well as long-term health effects, on all those affected. When we focus on our roles as a collaborative team—one that shares information and streamlines services—we can identify abuse sooner, and get victims the resources they need and help prevent future hospitalizations.