Module E: The Case Manager’s Role

CE Credits: 1.75


Since COPD is best managed through ongoing self-care by the patient, this module breaks down the most effective tactics that case managers can use when counseling patients. It details the team of players that CMs should include in the loop, as well as the user-friendly tenets of motivational interviewing, which can encourage more productive results with patients. It also covers the best practices for communicating with patients at their level of health literacy, and in a culturally and linguistically sensitive way. Finally, it covers end-of-life issues—from advance directives to the ways that CMs can assist bereaved families—and the standards of practice of the American Case Management Association (ACMA).

Learning objectives: After completing this module the case manager will be able to:
» Advocate for a transdisciplinary approach to COPD management
» Describe techniques to enhance the delivery of patient-centered care
» Review the use of motivational interviewing techniques
» Discuss the importance of recognizing levels of health literacy
» Identify strategies to foster the delivery of culturally sensitive care
» Discuss end-of-life issues
» Review ACMA and NASW standards of practice

Advance your professional practice: Being able to assess and improve our own communication methods with patients can greatly improve outcomes for our patients and make our work more efficient.


Improve organizational performance: Case managers be most effective if we work with transdisciplinary team members, as well as our counterparts at managed care organizations, to help facilitate the most thorough, easy-to-use treatments for COPD patients. Using those best practices can decrease hospitalizations, exacerbations and Medicare costs for patients with COPD.