Module E: The Case Manager’s Role in Depression Care

CE Credits: 1.25


One of the biggest challenges in treating patients with depressions is just getting the right treatment started. This module looks at the different obstacles and possible solutions that case managers might encounter with patients. The module details different communication strategies that can help patients commit to a treatment plan, and then outlines how different kinds of resource utilization and behavioral health coverage are typically designed, so that patients can make the most of the care that is available to them.

Learning objectives: After completing this module the case manager will be able to:
» Identify access issues and barriers to providing high-quality cost-effective depression care
» Review communication strategies and their impact on patient engagement
» Describe resource utilization and behavioral health coverage
» Discuss Medicaid as a behavioral health safety net
» Identify strategies to provide depression care to the underinsured and uninsured

Advance your professional practice:: Getting depression patients to agree to treatment poses a big challenge for case managers. We can increase a patient’s odds of successful treatment if we can help them better understand, and then access, the treatment options available to them.


Improve organizational performance: Depression can lead to costly hospitalizations and negative outcomes for patients. When our team understands and can articulate the basics of a treatment plan for depression, we can lower the chances that a patient’s depression will escalate into a serious complications or hospitalization.