Improving Outcomes in Establishing Your Professional Identity

Course #EPI12192012

Total Course Available CE Credits: 12.25 (all modules)


Course Directors:

Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP
Director Social Work Education
Athena Forum

Christie W. Baxter, RN, MSN, CCM, CPUR
Director of Quality and Utilization Management
Health Plan Select


Description: Establishing a professional identity requires that case managers use some intangible attributes of personality; even if those attributes are not innate, they can be developed and honed. This course offers evidence-based grounding skills to bridge the gaps in a case manager’s knowledge, skills and practice regarding such skills as critical thinking and emotional intelligence, as well as the practice of conflict resolution through negotiation, leadership through collaboration, and the delicate dance of dealing with difficult individuals. By developing these skills, case managers can establish a strong professional presence that will enable them to intervene and support the efforts of their patients and transdisciplinary team members. Each of these topics is covered sequentially in Modules A through F.

Business goals: After completing this course case managers can expect to:
» Improve CM professionalism by 50 percent
» Improve CM department reputation immeasurably


Course Modules

Module A: Essentials of Professional Identity

Module B: Critical Thinking

Module C: Emotional Intelligence

Module D: Conflict Resolution

Module E: Leadership and Team Collaboration

Module F: Difficult Individuals