Module B: Critical Thinking

CE Credits: 2.0


Critical thinking—defined as thoughtful decision-making or analyzing information using an intellectually disciplined process—is a key strength for case managers. The module defines the components of critical thinking—from interpretation of facts to analysis and explanation—and how it can be useful in addressing such issues as patient consent, cost containment and end-of-life care. The module also reviews strategies to employ while honing those skills, including the ability to ask questions and listen openly to different opinions.

Learning objectives: After completing this module case managers will be able to:
» Describe critical thinking as a fundamental case management competency
» Define critical thinking
» Explain why there is so much emphasis on critical thinking
» Identify critical thinking strategies


Advance your professional practice: As case managers, we often care for patients with complex health problems. By developing our critical thinking skills, we can quickly adapt to our patients’ needs and find effective and creative solutions in a variety of circumstances.

Improve organizational performance: The success of our whole team depends on our ability to deliver the best health care possible to our patients. By supporting team members in the development of critical thinking skills, we can solve patients’ problems effectively and achieve better outcomes.