Module A: Essentials of Professional Identity

CE Credits: 2.25


This module covers the personal qualities, acquired skills and credentials that can help case managers as they present themselves to patients and team members. The module first looks at “practice competencies”—such as communication skills and critical thinking—as well as professional resilience (including the self-care habits of taking breaks or being able to laugh). The module then looks at the benefits of seeking out appropriate licensure, accreditation and certification, along with adopting such practice standards as those of the ACMA and NASW.

Learning objectives: After completing this module case managers will be able to:
» Describe professional identity as a case management competency
» Define professional resilience
» Discuss the role of professional presence in optimizing the patient experience
» Describe aligning core competencies with professional credentials
» Review ACMA, CMSA and NASW standards of practice related to professional identity


Advance your professional practice: It’s one thing to understand, on paper, how to do your job; it’s another to be able to put your knowledge to its best use. Case managers can grow in our roles by continually looking at how we engage with patients and colleagues and continuing our education to enhance our value to the care team.

Improve organizational performance: Hospitals are increasingly using a different approach for day-to-day practices, based more on a team model than a merely physician-directed model. When all team members understand how success depends on how we engage with patients and one another—and support each other in our roles—we can produce better outcomes for our patients, shorter lengths of stays and lower costs for all involved.