Module E: Leadership and Team Collaboration

CE Credits: 2.0


This module looks at how case managers can act as leaders—in part by developing their skills as solid team members. First, the module looks at the different types of leadership—from traditional command-and-control to a more collaborative model—and explores strong leadership as the ability to identify and resolve problems as part of a working collaborative. The module then looks at the best communication practices for leaders—such as active listening—and then details how different members of a transdisciplinary team can collaborate effectively, in part by holding interactive meetings.

Learning objectives: After completing this module case managers will be able to:
» Describe why leadership and team collaboration are critical
» Identify the key components of leadership
» Explain professional communication
» Describe transdisciplinary team members
» Discuss team collaboration and coordination


Advance your professional practice: Because CMs on a transdisciplinary team often act as the “spoke in the wheel”—the member with a big-picture perspective on a patient—it is vital that we develop our leadership skills. By learning how to lead while still working as part of a team, we can make the most of our team’s resources and guide patients through the system efficiently.

Improve organizational performance: When every team member can collaborate constructively, we can create a highly effective practice environment, while also improving outcomes for patients, reducing lengths of stay and boosting reimbursement for our services.