Module B: Electronic Health Records

CE Credits: 1.5


This module explores two competing issues regarding electronic health records: how they streamline the way we document care for patients, and how they create new challenges, concerning privacy and the potential for errors. This module looks at the advantages of EHRs—such as access that is restricted to relevant persons, and a possible decrease in medication errors—as well as the potential for confidentiality breaches. Finally, the module details the different ways that fraud and even unintentional abuse (such as cloned documentation) can complicate our use of EHRs, and what improvements we can hope to see in the realm of health information exchanges among different health organizations.

Learning objectives: After completing this module the case manager will be able to:
» Discuss the history of recorded health information
» Describe the attributes of EHRs
» Review EHR confidentiality breaches
» Discuss EHR fraud and abuse
» Describe practice standards related to health information exchanges (HIEs)

Advance your professional practice:: As case managers, we are increasingly relying on the information we access in EHRs. By understanding the strengths and weaknesses of EHRs, we can be more mindful of how we use them, so that we can avoid potential pitfalls and strengthen their use over time.


Improve organizational performance: The potential shortcomings of EHRs can result in both negative outcomes for patients and serious billing headaches (and lack of reimbursement) for healthcare organizations. When we better understand the limitations and possible pitfalls of EHRs, we can better troubleshoot and use them for everyone’s benefit.