Module A: Ethical Standards of Practice

CE Credits: 1.75


This module looks at how the day-to-day tasks of case managers sometimes bring confusing ethical dilemmas. First, it uses case studies to illustrate how case managers can use specific professional standards—such as the obligation to advocate for a patient’s autonomy—to help them navigate situations involving people with different points of view. Next, the module details how CMs can keep up their ethical competencies (both through formal education and collaboration with colleagues), and use ethical decision-making models. Next, the module looks at the important distinctions between professional ethics and bioethics (say, in the case of genetic engineering) and between professional values and professional ethics (for instance, in the case of honoring a patient’s wishes, when the CM does not agree with those wishes).

Learning objectives: After completing this module the case manager will be able to:
» Discuss ethical professional standards specific to case management practice
» Apply ethical competencies for case managers
» Discuss and apply ethical decision-making models for case managers
» Identify the distinction between professional ethics and traditional bioethics
» Describe the relationship between professional values and professional ethics

Advance your professional practice:: CMs act as advocates for our patients, and by having a firm grasp on the ethical issues surrounding responsible case management—executed in tandem with a good knowledge of the law—we can do right by our patients in the most effective and straightforward manner.


Improve organizational performance: As our team cares for patients with difficult or complicated circumstances, it’s important that we support ethical methods of decision-making for every member of the team. That way, we can make choices that will benefit the patient and be true to the goals of our healthcare system.