Module E: Behavioral Modification & Patient Education

CE Credits: 2.0


Self-care—eating right, taking medication and exercising regularly—plays an important role in the management of heart failure, but being able to consistently adopt those behaviors can be a big challenge for many HF patients. This module looks at the best strategies for helping patients make those changes—from understanding behavior change pathways to identifying patients at risk for non-adherence. It also details some concrete ways case managers and healthcare professionals can support patients, using motivational interviewing and the teach-back method. After detailing the spectrum of culturally and linguistically appropriate services (CLAS) and health literacy, the module then outlines how case managers can test a patient’s literacy, so that CMs can build on the knowledge patients have.

Learning objectives: After completing this module the case manager will be able to:
» Discuss behavioral change and patient education as critical pathways in HF care
» Review the application of motivational interviewing to the care of HF patients
» Describe the importance and utilization of teach-back methods
» Identify barriers associated with health literacy
» Discuss the critical roles of cultural and linguistic sensitivity and competence

Advance your professional practice:: Case managers are in a unique position to help HF patients implement interventions—daily habits regarding diet, medication and exercise—that will help patients manage their disease at the optimum level. By having a working knowledge of the best tactical methods for helping patients enact change, we can offer them an invaluable service for boosting quality of life


Improve organizational performance: One of the best ways for HF patients to avoid costly readmission to the hospital is by embracing good self-care methods at home. By understanding the best ways to communicate and educate patients about those self-care methods, every member of our transdisciplinary team can help improve patients’ chances of staying out of the hospital.