Module D: Effective Communication

CE Credits: 1.5

This module explores how effective communications with patients and family members is essential to achieve the purpose of end-of-life conversations, which is to empower patients to make the best decisions for themselves.

End-of-life care helps by reducing the suffering and fear associated with dying and preparing the family for bereavement. Increasingly, evidence suggests that resources can be used more efficiently to achieve the result that everyone desires—better quality of life for patients who are suffering and/or dying.

Learning objectives: After completing this module the case manager will be able to:
» Discuss the importance of accurate prognostication
» Review approaches to initiating conversations with patients and families
» Discuss the critical roles of cultural and linguistic sensitivity and competence
» Identify ways to assess and overcome the barriers associated with health literacy

Advance your professional practice:: To provide education and support effectively, it is critical for case managers to understand that serious illness, death and dying are difficult topics for many people including healthcare providers caring for patients, people confronting the illness and politicians crafting legislation


Improve organizational performance: Improving case managers’ knowledge about open and honest communication and meticulous attention to symptom assessment and control is an integral part of effective palliative care.