Module E: The Case Manager’s Role

CE Credits: 1.25


This module lays out the vital role that CMs play, as part of transdisciplinary teams, in the treatment of sepsis. It begins by identifying the other members of the team—from hospitalists to the CMs at the patient’s MCO—and looks at the main barriers to treatment (namely, ignorance about sepsis). Next, the module explores the key role CMs play in helping patients transition from one care setting to another (say, from a hospital to a skilled nursing facility), being attuned to patients’ needs and possibly guiding family members who are coping with grief. Finally, the module reviews the standards of practice of the American Case Management Association (ACMA) and the National Association of Social Workers (NASW) for coordinating care and supporting other healthcare professionals.

Learning objectives: After completing this module case managers will be able to:
» Identify potential barriers to treatment
» Advocate for a transdisciplinary approach to sepsis care
» Describe transitions of care in the management of patients with sepsis
» Discuss care management and the needs of sepsis patients
» Discuss grief and bereavement care
» Review ACMA and NASW standards of practice


Advance your professional practice: A patient’s experience with sepsis can last long after a hospital discharge. By understanding the long-term needs and possible complications from sepsis, CMs can be more effective at coordinating care, and helping to educate and support patients at each level of care.

Improve organizational performance: Because sepsis can be a lengthy and costly illness, for patients and healthcare organizations, it’s important for the whole team to understand the breadth of sepsis treatment. As a result, we can offer the best outcomes for patients, reduce costs for everyone, and identify complications or delays more effectively.