Module C: Patient Engagement

CE Credits: 1.5


As a chronic condition, inflammatory bowel disease can seriously disrupt a patient’s quality of life. This module details how case managers can help patients engage in, and affect, their own care. It explores how shared decision making can help patients engage in the process, while looking at how healthcare providers can help the process by being more attuned to a patient’s psychosocial needs. Next, the module explores how case managers can help boost a patient’s self-care (in part by identifying possible obstacles to self-care). Finally, the module looks at the whole transdisciplinary team, beyond the gastroenterologists and case managers, who can collaborate in this process, from nutritionists to home health workers and even family therapists.

Learning objectives: After completing this module the case manager will be able to:
» Describe building a culture for patient engagement
» Discuss shared decision making
» Examine patient engagement strategies across the spectrum of biopsychosocial issues
» Review methods to achieve effective self-care
» Discuss the need for a patient-centered transdisciplinary approach to care coordination

Advance your professional practice:: By understanding how deeply IBD can affect a patient’s daily life and mindset—and how difficult it can be to manage without the right information and support—case managers can be sensitive to patients’ needs and challenges, and help them achieve better management and more positive outcomes.


Improve organizational performance: Because IBD is a chronic disease, patients are at a fairly high risk for hospitalizations and serious complications. Helping patients manage their disease, we can avoid hospitalizations.