Monday Memo  

Weekly update from...
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Monday, July 22, 2013
  Clinical Accuracy Spoken Here  

Announcing New Course:

"Establishing Your Professional Identity as a Case Manager" NEW 400 pages to Athena Forum!

Module A: Essentials of Professional Identity

Module B: Critical Thinking

Module C: Emotional Intelligence

Module D: Conflict Resolution

Module E: Leadership in Case Management

Module F: Dealing with Difficult Individuals

[Reference: Establishing Your Professional Identity]

  Excellence in Case Mgmt  

Professional Identity: What is Emotional Intelligence

Emotional intelligence (EI) is the ability to perceive, evaluate, reason with and manage emotions. EI is central to enhancing the quality of clinical practice, professional competence and leadership. CMs need to know how to deal with their own emotions and provide emotional support to others.

EI is a way to express the intelligent use of emotions to intentionally make your emotions work for you by using them to guide your behavior and thinking in ways that enhance results.

The relationship between learning and emotions has been recognized for centuries, and research clearly demonstrates that emotional intelligence can be learned.

[Reference: PI, Module C, Emotional Intelligence]

  Improving Patient Care...  

PI: CMs Apply Critical Thinking

Caring for patients with complex health problems requires a strong knowledge base and critical thinking skills.

Integral components of Critical Thinking are:

  • Conceptualization
  • Application
  • Analysis
  • Synthesis
  • Evaluation

Critical thinking enables CMs and other health care professionals to process and analyze information, solve clinical problems and decide on actions to take.

[Reference: PI, Module B, Critical Thinking]


Tom RasmussenTom Rasmussen
Athena Forum


NEW courses in Development

» Professional Identity
» Ethics in Case Management
» Depression Care
» Breast Cancer Care
» Improving Outcomes in ESRD



Cathy WrightCathy Wright, BSN, RN
Clinical Editor
Athena Forum




Online CE for RN, CCM & LSW
4,000 pages of clinical excellence.

Clinical Excellence® Series
» Asthma
» Behavioral Health
» Colorectal Cancer
» CV Risk: Stroke & MI
» Diabetes
» EOL & Palliative Care
» GI Disorders
» Heart Failure
» Multiple Sclerosis
» Obesity Management
» Pain Management
» Rheumatoid Arthritis
» Sepsis Care
» Women's Health
» Wound Care & Payments

CM Excellence® Series

» Discharge Planning
» Hospital Revenue Cycle
» Patient Advocacy
» Population Health
» Principles of Hospital CM
» Professional Identity
» Utilization Management



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