Monday Memo  

Weekly update from...
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Monday, July 29, 2013
  Clinical Accuracy Spoken Here  

Announcing New Course:

"Establishing Your Professional Identity as a Case Manager" NEW 400 pages to Athena Forum!

Module A: Essentials of Professional Identity

Module B: Critical Thinking

Module C: Emotional Intelligence

Module D: Conflict Resolution

Module E: Leadership in Case Management

Module F: Dealing with Difficult Individuals

[Reference: Establishing Your Professional Identity]

  Excellence in Case Mgmt  

Professional Identity: Conflict Avoidance is Lose-Lose

CMs work with individuals who hold divergent values. This can foster conflict.

Many case managers (CMs) show a strong preference for using conflict avoidance as a coping mechanism, which leads to:

  • Avoiding important issues.
  • Unresolved conflict

Failure to find the cause of conflict may make it impossible to resolve and transcend disputes.

Lack of effective skills leads to conflict avoidance. Negotiation skills and strategies are integrally related to successful conflict resolution.

[Reference: Professional Identity, Module D, Conflict Resolution]

  Improving Patient Care...  

Professional Identity: Effective Managers Must Lead

Like health care itself, healthcare leadership is rooted in values. Case managers are knowledgeable professionals who multitask in innumerable way, routinely both managing and leading.

A key element of the leadership role of CMs is the ability to build and sustain relationships with other transdisciplinary team members to unify their work with the goal of positively guiding and impacting the care delivery process.

To be effective as managers, CMs must also be able to lead by influencing or guiding.

[Reference: PI, Module E, Leadership]


Tom RasmussenTom Rasmussen
Athena Forum


NEW courses in Development

» Ethics in Case Management
» Depression Care
» Breast Cancer Care
» Improving Outcomes in ESRD



Cathy WrightCathy Wright, BSN, RN
Clinical Editor
Athena Forum




Online CE for RN, CCM & LSW
4,000 pages of clinical excellence.

Clinical Excellence® Series
» Asthma
» Behavioral Health
» Colorectal Cancer
» CV Risk: Stroke & MI
» Diabetes
» EOL & Palliative Care
» GI Disorders
» Heart Failure
» Multiple Sclerosis
» Obesity Management
» Pain Management
» Rheumatoid Arthritis
» Sepsis Care
» Women's Health
» Wound Care & Payments

CM Excellence® Series

» Discharge Planning
» Hospital Revenue Cycle
» Patient Advocacy
» Population Health
» Principles of Hospital CM
» Professional Identity
» Utilization Management



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