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Monday, May 19, 2014
  Clinical Accuracy Spoken Here  

DC Planning: By the Standards

A number of American Case Management Association's (ACMA) standards are particularly applicable to patient-centered discharge planning.

Standard 1 - Collaboration

A CM works collaboratively with patients, nurses, social workers, physicians, other practitioners, caregivers and community resources and agencies.

Standard 2 - Communication

A CM communicates timely, relevant and accurate information to all parties involved in a patient's care. The CM communicates in a manner appropriate to the stated preference, level of education and comprehension of the other party.

[Reference: DC Planning, Module A, Philosophy and Standards]

  Excellence in Case Mgmt  

DC Planning: Standards of Excellence

Standard 3 - Facilitation

A case manager facilitates the progression of care by advancing the care plan to achieve desired outcomes. The CM facilitates the development of a safe and effective plan of care through early identification and thorough assessment of the patient's needs and the resources available.

Standard 4 - Coordination

A case manager integrates the work of the healthcare team by coordinating resources and services necessary to accomplish agreed-upon goals.

[Reference: DC Planning, Module A, Philosophy and Standards]

  Improving Patient Care...  

DC Planning: Standards Support
CM Practice

Standard 5 - Advocacy

A case manager advocates on behalf of patients and caregivers for service access or creation and for the protection of the patient's health, safety and rights. The CM advocates for culturally-competent care and assures patient receives information on benefits, risks, costs and alternatives including the option of no treatment.

Standard 6 - Management

A CM assures prudent utilization of all resources by evaluating the options available, balancing cost and quality to assure optimal clinical and financial outcomes. The CM manages patient and caregiver expectations for short and long-term goals.

[Reference: DC Planning, Module A, Philosophy and Standards]


Tom RasmussenTom Rasmussen
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