Tips from our featured course
Professional Identity: What is Professional Presence?
Professional confidence provides the basis for effective professional presence. Presence has the power to bring people to you and open any door.
Professional presence encompasses what others think and feel about an individual based on their interactions over time. If that feeling is positive the person earns trust and credibility.
A CMs professional presence is the critical pathway for enhancing a patient's experience with health care.
Athena Forum [Performance Improvement, Module A, Essentials of PI]
Professional Identity: What Leadership Is and Is Not
There are three important messages that should be explored and reflected upon by anyone assuming a leadership role in today's health care system:
- Effective leadership is needed now more than ever
- Values-based leadership can be learned
- Values are a primary contributor to great leadership performance
"Leadership is not magnetic personality - that can just as well be a glib tongue. It is not 'making friends and influencing people' - that is flattery."
"Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations."
Peter F. Drucker
Author, Management Consultant and
Self-Described "Social Ecologist"
1909 - 2005
Athena Forum [Performance Improvement, Module E, Leadership]