Case Managers: Mentally Strong, Emotionally Intelligent
Case managers (CMs) in particular, need to know how to deal with their own emotions as well as to provide emotional support to others. Emotional intelligence is a learned behavior. Do you have a high EQ?
According to a recent article in the Huffington Post, mental strength is a matter of emotional intelligence (EQ). Mentally strong people set themselves apart from the crowd. Where others see impenetrable barriers, they see challenges to overcome.
Too many people succumb to the mistaken belief that mental strength comes from natural, unteachable traits that belong only to a lucky few. It's easy to fall prey to this misconception. In reality, mental strength is under an individual's control, and it's a matter of emotional intelligence (EQ).
Emotional intelligence is that "something" in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions to achieve positive results.
Despite the significance of EQ, its intangible nature makes it very difficult to know how much you have and what you can do to improve it if you lack it.
The emotional learning and maturation processes including personal growth and development in the area of Emotional Intelligence are central to professional competence and leadership.
The Athena Forum course on Professional Identity has a module on Emotional Intelligence to train case managers on ways in which Emotional Intelligence (EI) can be applied in daily practice including:
- Managing emotions
- Skillful negotiations
- Resolving conflict
So, flex those mental muscles and review the Professional Identity (PI) course. No matter how abstract, Emotional Intelligence (EQ) can be learned!
[Professional Identity, Module C, Emotional Intelligence]
Emotional Intelligence: The Effective Marriage
of Heart and Mind
"Case managers are in a unique position to integrate their interpretation and management of feelings and emotions with an intellectual understanding of situations in order to maximize intrapersonal outcomes. They effectively marry heart and mind."
Christie W Baxter, RN, MSN, CCM
Director, Quality & Utilization
Health Plan Select