Monday Memo
Monday Memo
Monday, November 21, 2016
What's NEW at Athena Forum

Case Managers: Mentally Strong, Emotionally Intelligent

Case managers (CMs) in particular, need to know how to deal with their own emotions as well as to provide emotional support to others. Emotional intelligence is a learned behavior. Do you have a high EQ?

According to a recent article in the Huffington Post, mental strength is a matter of emotional intelligence (EQ). Mentally strong people set themselves apart from the crowd. Where others see impenetrable barriers, they see challenges to overcome.

Too many people succumb to the mistaken belief that mental strength comes from natural, unteachable traits that belong only to a lucky few. It's easy to fall prey to this misconception. In reality, mental strength is under an individual's control, and it's a matter of emotional intelligence (EQ).

Emotional intelligence is that "something" in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions to achieve positive results.

Despite the significance of EQ, its intangible nature makes it very difficult to know how much you have and what you can do to improve it if you lack it.

The emotional learning and maturation processes including personal growth and development in the area of Emotional Intelligence are central to professional competence and leadership.

The Athena Forum course on Professional Identity has a module on Emotional Intelligence to train case managers on ways in which Emotional Intelligence (EI) can be applied in daily practice including:

  • Managing emotions
  • Skillful negotiations
  • Resolving conflict

So, flex those mental muscles and review the Professional Identity (PI) course. No matter how abstract, Emotional Intelligence (EQ) can be learned!

[Professional Identity, Module C, Emotional Intelligence]

Emotional Intelligence: The Effective Marriage
of Heart and Mind

"Case managers are in a unique position to integrate their interpretation and management of feelings and emotions with an intellectual understanding of situations in order to maximize intrapersonal outcomes. They effectively marry heart and mind."

Christie W Baxter, RN, MSN, CCM
Director, Quality & Utilization
Health Plan Select
Athens, GA

Tips from our featured course

Emotional Intelligence Training: Establish New Behavioral Habits

Emotional Intelligence (EQ) is born largely in the neurotransmitters of the brain's limbic system. Research indicates that the limbic system learns best through:

  • Motivation
  • Extended practice
  • Feedback

The neocortex grasps concepts and logic such as how to use a computer or conduct a survey. These are concepts that can be learned.

Mistakenly, but not surprisingly, many training programs aimed at improving Emotional Intelligence take an approach best suited to the neocortical brain.

But, to enhance Emotional Intelligence, organizations need to refocus training programs to include the limbic system and help people to:

  • Break old behavioral habits
  • Establish new ones

[Professional Identity, Module C, Emotional Intelligence]

Notice from the Publisher

Monday Memo Editor

Cathy Wright, BSN, RN

Clinical Editor

Athena Forum

Contact the Editor


Online CE for RN, CCM & LSW
7,000 pages of clinical excellence.

Clinical Care Series®
» Asthma
» Diabetes Mellitus
» Heart Failure
» Inflammatory Bowel Diseases
» Obesity Management
» Pain Management
» Sepsis Care
» Wound Care & Payments

Care Management Series®

» CM Express®
» Discharge Planning
» Ethics in CM
» Hospital Revenue Cycle
» Palliative & EOL Care
» Patient Advocacy
» Population Health
» Professional Identity
» Utilization Management

Behavioral Health Series®

» Abuse
» Depression
» Harm Risk Behaviors

Help Desk

Athena Forum Help Desk
Mon-Fri 9am-5pm ET

Enrollment & Passwords
Kristin Hoffman, Registrar

Recommend to a friend
Tom Rasmussen, Publisher

Athena Forum, LLC awards CE for ANCC - NASW - CCMC

Athena Forum is a world wide service mark in nursing education
by the U.S. Office of Trademarks and Patents.